Refund & Return Policy

Refund & Return Policy

At infoafp Cosmetics, your satisfaction matters to us. Please read our refund and return policy carefully before making a purchase.

7-Day Return Window

You may request a return within 7 days of receiving your order. Requests made after 7 days cannot be accepted.

Condition of Products

For hygiene and safety reasons, returned products must be completely unopened, unused, and in their original sealed packaging. Opened or used cosmetics cannot be resold and therefore cannot be returned, except in the case of damaged or incorrect items (see below).

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund at no extra cost to you.

How to Request a Return

To start a return, message us on WhatsApp at 0300 8399285 with your order number and the reason for return. Our team will guide you through the process and confirm whether your item qualifies.

Refund Processing

Once your return is received and inspected, approved refunds are processed within 5-10 working days. For Cash on Delivery orders, refunds are issued via bank transfer or mobile wallet to the account details you provide.

Non-Returnable Items

Opened, used, or partially used products cannot be returned for hygiene reasons. Sale or promotional gift items are also non-returnable unless damaged on arrival.

Contact Us

Questions about returns or refunds? Reach us on WhatsApp at 0300 8399285 — we respond quickly and are always happy to help.